The refund policy and refunds lasts 30 days. If it's been 30 days of your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your product must be unused and in the same condition that you received it. Must be in the original packaging. Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Also, we do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we need a receipt or proof of purchase. Do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of the refund of your money. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Refund delayed or incomplete
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, it may take some time until it returned officially the refund. Then, contact your bank. There is usually some processing time before posting of a refund. If you've done all of this and you have not yet received your refund, please contact us at info@alysandratosestore.gr.
Products on offer
Only the products with regular price can be returned. Kinds of sale cannot be returned. We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alysandratosestore.gr and send your item to the address: I. Metaxas 54, Argostoli, 28100. If the product has been made as a gift when purchased and shipped directly to you, you'll receive a credit of a gift for the value of your return. Once received the returned item, we will send you a gift certificate. If the product was not marked as a gift when purchased, or the donor had sent the order to themselves to give to you later, we will send a refund to the gift recipient and will learn about your return. To return your product, you should send your product to the address: I. Metaxas 54, Argostoli, 28100. You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund. Depending on where you live, the time it may take to reach the interchange your product to you may vary. If you are returning more expensive items, you can think of using a tracking service shipping or purchase shipping insurance. We do not guarantee that we will receive your returned product. Contact us at {email} for questions relating to refunds and returns.
